FAQ

Frequently asked questions

Honest answers to the questions we hear most. Something missing? The guides cover getting started, embedding, and client connections in more depth.

Which Instagram accounts can I connect?

Instagram Business and Creator (professional) accounts. Personal accounts cannot be connected — this is a limit of the Instagram API, not of Simpleembed. Switching an account to professional is free in the Instagram app.

How often do feeds sync?

Connected sources sync automatically about once a day. If you need a new post to show up immediately, open the source in the dashboard and press Sync now. Feed setting changes (layout, columns, and so on) apply to embeds right away when you save.

Will images break when Instagram URLs expire?

No. Instagram's own CDN URLs expire within days, so Simpleembed never hands them to your site. All media is served through the Simpleembed image proxy at stable URLs, and if an upstream URL has expired the proxy refreshes it from Instagram automatically.

What does the free plan include?

One connected source and one feed, with a small Simpleembed watermark on the widget. That is enough to test the entire workflow — connect, customize, embed — before paying anything.

What does Pro add, and how do I remove the watermark?

Pro is $7/month. It removes the watermark and lifts the source and feed limits, so one account can serve multiple sites and clients. Upgrade from the Billing page in your dashboard; billing is handled by Stripe.

Do clients need a Simpleembed account?

No. Send them your workspace's shareable auth link and they approve access with their own Instagram login — no account, no password sharing. See Client connections.

How is access to an Instagram account revoked?

Whoever owns the Instagram account can revoke Simpleembed's access at any time from Instagram's settings, under apps and websites permissions. After that, the source stops syncing and shows as needing reauthorization in the dashboard. You can also delete a source from the dashboard yourself — note that this permanently deletes every feed built from it, and embeds using those feeds stop working.

Will the embed slow down my site?

The loader script is a few hundred bytes, loads with async, and the feed renders inside a lazy-loaded iframe — so it does not block your page's rendering. Feed documents are cached and images are served with CDN caching.

Can I build my own front-end instead of using the widget?

Yes. Every feed has a public, CORS-enabled JSON endpoint with the feed settings and posts, including stable proxied image URLs. The full response shape is documented in Embedding & API.

Ready to try it? Create a free account — no credit card required on the free plan.